F.A.Q.s

Shopping Information

How do I send my photo?

There are two ways to send us your photo. Whichever way you choose, please make sure to include your name and order number so we know who the photo belongs to. If you choose to send your photo digitally, please send it in .jpg format.

    • Email it:

 

  • lgmultiart@gmail.com

 

  • * please email in .jpg format
    • Upload it:
    • Upload your photo directly to our website! On product page

 

 

Do You Ship Internationally

Yes, we do not recommend purchasing a framed artwork due to the larger likelihood of damage while shipping and increased shipping costs.

Standard shipping for international orders is $22.95 and usually ship USPS International First Class Mail (tracking updates may not be available for this service). The Expedited shipping is $32.95 and usually ships through USPS International Priority Mail or FedEx. Rush shipping is $52.95 and usually ships FedEx or UPS. If your package is oversized, we may need to call or email with additional shipping fees. International orders are ineligible for free shipping for purchases over $149.

LG Multi Art has no control over additional custom or duty fees that may be charged by our shipping carriers.

When will my artwork ship?
  • Traditional Art (Excluding Oil Paintings):
  • ships within 6-10 business days of receiving approval.
  • Traditional Oil Painting:
  • ships within 1.5-2.5 weeks of receiving approval
  • (due to drying time.)
  • All others (including Pop Art, Caricatures, In Masterpieces, etc.):
  • ships within 1-2 business days of receiving approval.
  • Art My Way and all other Custom Art:
  • ships within 1 business day.
What Shipping Methods Are Available?

We primarily ship through FedEx, however in some instances we ship via USPS or UPS. Shipping prices and delivery times can vary based on the size and weight of your package. So, please keep in mind that if you purchase a very large framed artwork, your expedited shipping option may only cover the cost of standard ground.

To help us get you your artworks on time, please be sure to let us know if you have a particular date you need your artwork by. With this information, we will work with you to get you your artwork on time. Without this information, we can only ship artwork in the order in which they are received and for the amount paid for during the check out processes.

I received my artwork and I am not happy with it. What do I do?

Simply mail us within 7 days of delivery to let us know that you will be returning it. As long as we hear from you, and then receive your returned artwork within 14 days of the original delivery date. We will refund you for the amount paid for the returned item, minus any shipping charges paid by LG Multi Art. Those shipping charges are not refundable if an order is returned. This not for Digital Art work like caricatures.

Payment Information

What Payment Methods Are Accepted?

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Is Buying On-Line Safe?

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Orders and Returns

How do I place an Order?

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Do I need an account to place an order?

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Who should I to contact if I have any queries?

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How Can I Cancel Or Change My Order?

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How Do I Track My Order?

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How Can I Return a Product?

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